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Shipping & Delivery Policy

Q. What are the delivery charges?

A. There are no delivery charges for products within India! For delivery outside India, shipping charges may apply and would be communicated at the time of order processing.

Q. On which days is delivery not available?

A. We don’t deliver on Public, national or bank holidays.

Q. What are the estimated delivery times?

A. We deliver your order within 3-6 working days after dispatch in Metros. For the rest of the cities, we deliver between 3-7 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 4-8 business days post-dispatch. Deliveries to very remote locations may take up to 6 business days or longer, depending on the location’s geographical constraints.

For addresses outside India, shipping may take 10-20 business days.

Q. Are there any hidden charges when I make the payment?

A. There are no such hidden charges when you buy any product from us. The price listed on our website is final and inclusive of all taxes. The prices you see on the product page are the final prices you pay.

Shipping charges may apply for addresses outside India – the same shall be communicated at the time of order processing.

Q. Product cannot be shipped to my area, why?

A. Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:-

Whether our trusted delivery partner can deliver at your address.

Legal Restrictions, if any, on shipping particular products to your location.

The availability of reliable courier partner in your location.

Q. Is it possible to request for change the delivery address at any point of time once the order has been placed?

A. If order has been placed but not dispatched yet.
Once the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on care.jmantra@gmail.com or call us 0172-4080386 as soon as possible for the changes in the order. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.

If order has been dispatched.
Once the order has been placed and dispatched, for we would be unable to redirect the order to the secondary delivery address.

For any further query write us on care.jmantra@gmail.com or call us 0172-4080386

Q. I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?

A. If you placed order is not yet dispatched then please to contact our customer team on care.jmantra@gmail.com or call us 0172-4080386 as soon as possible for the changes. Please note for security reasons we will require you to answer few security questions before we can make any changes to your order. But if your order is already dispatched then we are unable to help you in same.

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